We offer service with a SMILE

When weekend warriors head to the hardware store for supplies to paint their family room, their to-buy list may include paint, paint brushes and drop cloths. However, from the moment they enter the store, the retail team guides them through the buying process to ensure they leave with everything they need.

In the paint department, for example, the sales clerk may ask how big the room is to determine how much paint is needed, do they want a matte or semi-gloss finish, do they need a separate trim color? The goal is great customer service by asking plenty of questions to help homeowners pick out everything they need to redecorate, maintain or repair their homes.

Similarly, we want to help guide you in your car ownership journey so you can hit the highway with confidence—without breaking the bank. Here’s how we go to work to give the best auto repair advice for you, your family and your budget.

An apple a day keeps the mechanic away?
When you come in for oil change, we thoroughly inspect the vehicle for safety, repair and preventive maintenance needs. Why? Because for us, preventive auto care is like visiting the doctor before you’re sick. We want to catch minor issues before they turn into major, costly problems for you. Ideally, we can give you the peace of mind that comes with knowing your vehicle has been given a clean bill of “health.” But when your vehicle does need some attention, at least you’ll know what it needs and why.

Understanding your needs
Like the clerk in the paint department, we may ask questions to help us give you the best advice for your car. For example:

• Daily commute: Do you commute 60 miles each way, or do you drive one-mile to the train station?
• Who’s driving: Is this your car, or is it going to college with your son/daughter?
• Plans: How long are you planning to keep the car?

With this information, we can tailor the maintenance and repair recommendations to your needs. For example, if you’re only commuting to the train each day and planning to sell the car in a year, maybe that cooling system flush or brake pad replacement can wait. Conversely, if you’re driving 60 miles to work, we might suggest replacing those borderline tires sooner than later.

Your priorities are important to us
Like with home improvement, we know it’s not always possible to tackle all your auto repair and maintenance needs in one shot. That’s why we’ll help you prioritize your repair or maintenance needs and help you understand what should be done now, what can wait short term, and what we need to keep an eye on for longer term.

We might say, “Let’s take care of the oil change you came in for and that brake issue because it’s a safety matter. But the air filter and transmission flush can wait until your next visit.”

In some cases, there might be the start of an oil pan gasket leak. If it’s just seeping vs. really leaking all over the place, it’s a repair that can wait. We tell you that, and we’ll keep an eye on it during future service visits.

Hong Kong Auto Service looks forward to assisting you with your car maintenance and repair needs. The next time you need an oil change—or something more urgent—call us. You’ll see first-hand how Hong Kong Auto Service team goes to work for you and provides that service with a smile! Call today to schedule an appointment.